Returns/Refunds/Exchanges

Return for partial store credit will be allowed only within 14 calendar days from the date of receipt. All authorized return merchandise must be unused and in its original sellable packaging. No return or exchange on merchandise that shows signs of having been installed, modified, mounted, scratched, or defaced will be allowed. All Core Returns must be received by HighQualitySound.com within 14 calendar days of the invoice date in order to receive store credit. Shipping charges are not refundable. All items must be shipped freight prepaid and double-boxed with the Return Authorization number displayed on the exterior. All warranty items will be returned freight prepaid. A copy of the HighQualitySound.com invoice must be included with all returns for credit and will be subject to a restocking fee of 20%. For store credit (minus shipping and handling and restocking fee), merchandise must be in "new" or "like-new" condition. Returns will be credited at the price paid on the invoice (less any restocking fee and shipping). RETURN AUTHORIZATION NUMBER must be issued before any returns can be made. We will not accept any returns without this number. Please write the number clearly on the outside of your returning package and tag the item[s] inside with your name and R.A. Number. The return must be received by HighQualitySound.com within 14 calendar days after the R.A. Number has been issued. The Return Authorization Number does not imply a replacement or store credit, but only that we will inspect the merchandise based on your claim. Returns must be sent freight prepaid and insured by you, the customer. A store credit, exchange, or core return will not be considered until all relevant items, hardware, and accessories have been returned to HighQualitySound.com. Original shipping and handling charges are not refundable. All custom entry fees and duty associated with any return or exchanges will be charged to the customer. A photo copy of your invoice showing the invoice number must accompany your return along with a written explanation and contact information with telephone number where we may be able to reach you. It is the responsibility of the customer / installer to verify the correctness of size and application of all parts before purchase and installation.
 

Restocking Fee

All claims for damaged merchandise must be made with the shipping carrier. Please keep all shipping cartons and all packing materials for carrier inspection. HighQualitySound.com cannot initiate any claims with the carrier. All approved refunds for store credit will be paid either by Company Check, Credit Card Credit, or Account Credit, to be determined by HighQualitySound.com. A 20% restocking fee will be assessed on all authorized returns. All special orders and custom orders will be processed in the most timely and efficient manner possible; however, HighQualitySound.com will not be held responsible for delays above and beyond its control. No cancellations, refunds, or exchanges on special order items or custom order items. Any refused shipments sent back to HighQualitySound.com does not constitute the right to a refund or credit. It is the customer's responsibility to make all arrangements with HighQualitySound.com for refused shipments. It is company policy to charge the customer all freight charges associated with the shipment and a 20% restocking fee on all products shipped.
 

Abuse and/or Installation Error:

HighQualitySound.com defines abuse as, but not limited to, burnt voice coils (blackened, no continuity, melted adhesives, coil separated from the former, etc.) punctured or damaged surrounds, broken speaker terminals, non-PPI modifications, bent, chipped or broken frames, ripped spiders or damaged back plates. Speakers submitted with any of the above will be considered out of warranty. Crockertronic shall not be held liable for incidental loss of use, installation or removal and reinstallation charges associated with defective or returned product. Products that have been improperly installed may not be covered by this or any other warranty. We highly recommend having all car stereo equipment professionally installed.
 

Warranty

No warranty whatsoever will be valid if the defect was caused by customer's abuse, negligence, or mishandling. All merchandise sold by HighQualitySound.com is only subject to manufacturer's warranty and conditions, if any, and is subject to submission to the manufacturer for inspection and approval for repair or replacement of merchandise. Customer, however, will be responsible for all shipping and handling fees. No labor or inconvenience may be included in any warranty claims. Check your state and local laws regarding the use on any parts. In the event that legal proceedings are required to resolve disputes or indifferences, all claims and filings must be made with the Los Angeles Municipal Court or Los Angeles Superior Court located in Van Nuys, California. HighQualitySound.com customers will acknowledge and agree to this stipulation once the transaction has been made with HighQualitySound.com. It is the customer's responsibility to retain any and all invoices for their record and warranty claims.